Sony ‘Big Companies Can Sometimes Be a Big Disappointment

THE SONY CYBER*SHOT

Sony Cyber-shot DSC-HX20V Review

‘Big Companies can sometimes be a big disappointment

The Sony Cyber-shot DSC-HX20V is the midrange model in Sony’s trio of GPS-equipped travel zoom cameras. The camera – the HX20V uses an 18.2 Megapixel CMOS sensor. The HX20V is supposed to have a lot more to offer than just its big lens. It also has both automatic and limited manual controls, HDR and other multi-shot options that improve image quality, a fun sweep panorama feature, and Full HD 1080/60p video recording. All these features compacted in a camera that fits in your pocket.

As you may know, there are many other travel zoom cameras out there – some of which are quite good. Is the Cyber-shot DSC-HX20V one of the top choices? Find out now in this review!

When you think of SONY, you think high-quality and great customer service, however, big names can also be a big disappointment too.‘ Why? The reason is that I had bought a Sony Cyber-shot DSC-HX20V two years ago.  It worked great just until recently.

All of a sudden the hardware malfunctioned and the camera no longer worked, so I called the company and asked them if they could help me.  They told me that they could fix the camera for $215.00 dollars.  In response, I said why would I spend $215.00 to repair a camera that was two years, especially when the camera only cost me $249.00.  The customer service provider responded by telling me she could give me a 15% discount on a new camera.

I responded by saying, “why would I want to purchase a new camera from you with only a 15% discount, especially when the first camera only lasted me two years.  She had no answer for me, so then I asked to speak to a manager.  The girl told me I could not speak with the manager.

The girl was not friendly or willing to accommodate me in any way.   I hung up, called back, and received the same response and attitude from the second girl.  I expected more from Sony.  Every reliable company I had dealt with in the past has always accommodated me.  After dealing with these two customer service people, I can sincerely say that I will never buy Sony again.  They make billions of dollars a year and this is the best they can do?

I am extremely disappointed in both the product and company.  I expected more from Sony. Shame on you Sony.

~ Reviewed by Stacey Chillemi

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